Managed services business plan example

Find more information about the difference between service tiers in Managed Instance resource limits.

Managed services business plan example

For IP-based applications such as telephony, video, and application sharing, the available bandwidth of enterprise networks is not generally considered to be a limiting factor within LAN environments. However, on WAN links that interconnect sites, network bandwidth can be limited.

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When network traffic oversubscribes a WAN link, current mechanisms such as queuing, buffering, and packet dropping are used to resolve the congestion. The extra traffic is typically delayed until the network congestion eases or, if necessary, the traffic is dropped. For conventional data traffic in such situations, the receiving client can recover.

However, for real-time traffic such as unified communications, network congestion cannot be resolved in this manner, because the unified communications traffic is sensitive to both latency and packet loss. For real-time traffic in congested conditions, it is actually better to deny calls than to provide connections with poor quality.

managed services business plan example

Call admission control CAC determines whether there is sufficient network bandwidth to establish a real-time session of acceptable quality. In Skype for Business Server, CAC controls real-time traffic only for audio and video, but it does not affect data traffic.

This section describes the call admission control functionality and explains how to plan for CAC. For an overview of planning information that is common to all three of these features, see Network settings for the advanced Enterprise Voice features in Skype for Business Server.

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It is simple to deploy and manage without requiring additional equipment, such as specially configured routers. It addresses critical unified communications use cases, such as roaming users and multiple points of managed services business plan example.

CAC policies are enforced according to where the endpoint is located, not where the user is homed. Provides the flexibility to enable representation of various kinds of network topologies.

If a new voice or video session exceeds the bandwidth limits that you have set on a WAN link, the session is either blocked or for phone calls only rerouted to the PSTN.

CAC controls real-time traffic for voice and video only.

Key features and capabilities

It does not control data traffic. For calls that fail because of CAC policies, the order of precedence for rerouting the call is as follows: CDR does not capture information about calls that are rerouted to the Internet, because the Internet is treated as an alternate path rather than a secondary option.

Note Voice mail deposits will not be denied because of bandwidth constraints. The check failures log file captures information when bandwidth requests are denied. The link utilization log file captures a snapshot of the network topology and the WAN link bandwidth utilization.

Both of these log files can assist you in fine-tuning your CAC policies based on utilization. Call Admission Control Considerations The administrator selects to install the Bandwidth Policy Service on the first pool configured in the central site.

Since there is a single central site per network region, there is only one Bandwidth Policy Service per network region, which manages bandwidth policy for that region, its associated sites and the links to those sites.


The Bandwidth Policy Service runs as part of the Front End Servers, and therefore high availability is built-in within that pool. This implies that all calls will go through for the duration the Bandwidth Policy Service is out of service.

Therefore there is the possibility of bandwidth oversubscription of your links during this period The Bandwidth Policy Service provides high availability within a Front End pool; however, it does not provide redundancy across Front End pools.

Once service to the Front End pool is restored, the Bandwidth Policy Service is resumed and can enforce bandwidth policy checks again. Network Considerations Although bandwidth restriction for audio and video is enforced by the Bandwidth Policy Service in Skype for Business Server, this restriction is not enforced at the network router layer 2 and 3.

CAC cannot prevent a data application, for example, from consuming the entire network bandwidth on a WAN link, including the bandwidth that is reserved for audio and video by your CAC policy.

Therefore, a best practice is to coordinate the CAC bandwidth policies you define with any QoS settings that you might deploy. By default, the media and signaling streams go through the VPN tunnel.

CAC cannot be applied to the media traffic traversing the Internet, which is not managed by Skype for Business Server. CAC checks will be performed on the portion of the call that flows through the enterprise network if the called endpoint belongs to the organization, and the Edge Server has been added to the network configuration, as described in Call admission control deployment: If the called endpoint doesn't belong to the organization, such as a federated or PIC user, no bandwidth policy checks are performed and the outgoing call will ignore any CAC restrictions.

It has two connection sides: CAC can be enforced on both sides of the Mediation Server unless media bypass is enabled. If media bypass is enabled, the media traffic doesn't traverse the Mediation Server but instead flows directly between the Skype for Business client and the gateway.

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